RETURN & REFUND Effective date: November 14, 2019
Our return policy lasts 30 days of receiving the product for full refund or exchange, in an unlikely event of damaged, defective or wrong item delivered to you. If 30 days have gone by since you received the package, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition when you received it. It must also be in the original packaging.
Return contact information: Please contact our Customer Service firstname.lastname@example.org to get the return address before you make any decision. We will NOT take any responsibility for any return package without a confirmation letter or notice from us.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If the returned item is over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Once we receive your item, we will inspect it and immediately notify you on the status of your returned item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Refunds (if applicable)
If an item shows up significantly different from its description, customers must provide photographs of the poor-quality print or damaged area and contact us within 5 days after receiving it via email@example.com. Once we have reviewed this information, a refund will be made based on the evidence provided by the customer.
Method of refund: the same form of payment used.
If a package is returned to sender by the shipping courier due to wrong Address Information provided by customers or Missed Delivery Attempts by couriers, we will NOT be responsible for reimbursement, refund or re-sending the package.
Any loss of products due to the security of customers’ living areas (as long as shipping carriers confirm that the order is delivered) will NOT be eligible for return and refund. We will NOT refund in case you REFUSE to receive it either.
Shipping fee will NOT be refundable once items have been shipped.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Replacement (if applicable)
We stand behind the quality of our products and guarantee our workmanship 100%. Any defects or errors on our part will result in a replacement at no charge. We typically do not accept returns, refunds or replacements due to customer errors such as incorrect selection of sizes, designs, colors, etc.
HOW DO I CHANGE OR CANCEL MY ORDER?
Change and Cancellation requests are only allowed within 12 hours from the time that the order was placed. Please contact us as soon as possible if you need to modify or cancel your order. Make sure to provide your order number and the modification you would like to make and we’ll confirm once the modification has been made. After 12 hours have elapsed, no order modifications are allowed.
Orders cancelled after this time will be charged 20% of your total order value for a management, processing and transaction fee. To check the status of your order, please contact our Customer Support team.